Effective Date: 26/01/2025
Welcome to Wendora.shop! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms.
- General Terms
1.1 Age Restrictions:
There are no age restrictions for accessing or using Wendora.shop.
1.2 Account Creation and Security:
• Customers can make purchases as a guest or create an account after checkout.
• You are responsible for keeping your account credentials secure and must not share them with others.
1.3 Prohibited Activities:
• Customers must not place fake orders, misuse the website, attempt hacking, or gain unauthorized access to our systems.
- Product and Content Ownership
2.1 Product Ownership:
• Some products listed on Wendora.shop are sourced from third-party dropshippers and are not owned by us.
• Reselling our products is strictly prohibited.
2.2 Website Content:
All text, graphics, logos, and content on the website are protected. Unauthorized use is prohibited.
- Orders and Pricing
3.1 Order Acceptance:
• Wendora reserves the right to cancel or refuse any order at any time for reasons including, but not limited to, stock unavailability, pricing errors, or issues with the order.
3.2 Pricing:
• Prices listed on Wendora.shop may vary due to local taxes, delivery fees, or unintentional errors.
- Payments
4.1 Payment Methods:
• We accept payments via bank transfers, wallet transfers, and Cash on Delivery (COD).
• Full payment is required upfront for online payments, while COD is payable upon delivery.
4.2 Currency:
• All prices are listed in Pakistani Rupees (PKR). Support for other currencies may be provided in certain cases.
- Shipping and Delivery
5.1 Delivery Coverage:
• We deliver across all areas in Pakistan. However, some areas may be excluded based on situational circumstances.
5.2 Undeliverable Packages:
• If a package cannot be delivered due to customer issues (e.g., incorrect address or unavailability), we will reattempt delivery the next day.
• If delivery remains unsuccessful due to the customer, we may charge a fee and refund the remaining amount after deducting shipping costs.
5.3 Delivery Delays:
• In case of delays caused by unforeseen circumstances, orders will be delivered once the issue is resolved.
- Order Modification and Cancellation
6.1 Modification or Cancellation:
• Orders can be modified or canceled within one hour if they have not been shipped.
• Once an order is shipped, modifications or cancellations are no longer allowed.
- Complaints and Dispute Resolution
7.1 Customer Complaints:
• We aim to resolve disputes and complaints amicably. If the issue arises from our side, we will prioritize resolving it in favor of the customer.
7.2 Legal Actions:
• If a customer engages in illegal actions, Wendora reserves the right to take legal action under the laws of Pakistan.
- Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan.
- Updates to Terms
Wendora reserves the right to update or modify these Terms at any time. The latest version will always be available on our website.
- Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
Email: support@wendora.shop
Phone: 0314-6797482