Effective Date: 26/01/2025

Shipping Policy
1. Shipping Methods:
We use reliable courier services for all deliveries. We currently only offer standard delivery services within Pakistan.
2. Shipping Costs:
Shipping costs are calculated based on the weight of the order, delivery location, and order value. Occasionally, we may offer free shipping during promotional events or on select products.
3. Estimated Delivery Time:
Delivery typically takes between 2 to 5 days, depending on your location.
4. International Shipping:
While we currently only deliver within Pakistan, we may begin offering international shipping for certain products in the future.
5. Shipping Delays:
In the event of a shipping delay due to unforeseen circumstances, we will resolve the issue and proceed with the delivery once the situation is cleared.

Return Policy
1. Eligibility for Return:
Items are eligible for return only if they are unused and in their original condition (with tags and packaging intact). Some products, such as sale items or fragile goods, are non-returnable.
2. Return Period:
You may request a return within 7 days from the delivery date of your order.
3. Return Shipping:
The customer is responsible for return shipping costs. However, if we send the wrong product or the product is damaged, we will cover the return shipping fees once the package is received at our warehouse.
4. Return Process:
To initiate a return, please contact us via email or phone with your order details.

Refund Policy
1. Refund Eligibility:
Refunds will only be issued if the product is damaged or if we have delivered the wrong item. If the issue is from our side, we request that the customer provides a video showing the unboxing process to ensure there are no issues caused during shipping.
2. Partial Refunds:
We do not offer partial refunds for any returned items.
3. Non-Refundable Situations:
We do not accept refunds if the customer changes their mind or if the product is used or damaged after delivery. Refunds are only provided if the issue is from our side.
4. Refund Processing Time:
Refunds will be processed within 3 to 7 days after the returned item is received and inspected. Refunds will be issued to the original payment method. Alternatively, we may offer a coupon code as a refund at our discretion.

Exchange Policy

We do not offer exchanges for products purchased from Wendora.shop.

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